The Tone at the Top

In life, sometimes little things can go a long way. This is especially true for communication in the workplace. Recently I was in a situation where everyone could sense something was afoot, but the few people in the know said nothing. Such an environment led to confusion, speculation and even bitterness. Such feelings could have been easily avoided with some communication. Personally, I believe that the leader of the group should have taken two minutes to speak with each other person one-on-one and explain the situation in a positive way and reassure them that they are doing good work and have nothing to fear. Regardless of whether those were the feelings, the failure to take a minute and reassure people resulted in unnecessary anxiety and resentment. The clichés are true that the tone is set at the top and attitude does reflect leadership. A sloppy and indifferent environment leads to sloppy and indifferent employees and team members. It’s too bad it’s come to this, but sometimes I really wonder if certain people are asleep at the wheel.

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